Intermittent connectivity
My expensive premium internet keeps having unannounced outages throughout the day with no associated reported outages. This is now going on two years. Cox came out and put a new device in a couple w...
Forum Discussion
It goes out 1-3x a day for us when there was no previous issues. It's like after Verizon took off and installed areas around us this started happening. We, and many others, are tired of it and thinking of switching
Hello cpillar2580, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed. We can definitely assist you with this. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.
Oh so the person who replied to my comment is offered help, but I’m not… and that wasn’t help it was just call the help line which already failed… I’ll give this a few more days before it’s time to find other solutions… Starlink amongst otherd
We'd hate to see you go. Though we're unable to address this for you here on the forum, we do want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We will do our best to help.
I did that… as stated in my comment, Cox sent out a letter echnician with the sole solution of replacing the modem/router… the next day, the intermittent connectivity was still there… and based on the number of people citing the same issue you still haven’t solved it… so instead of taking me to a private channel where you most certainly will not solve the problem, why not address the issue out here in the forum so everyone else can benefit.?
Same generic response that they tell everyone. What a joke. It’s so bad, half the time I can’t tell if im talking to an AI bot or someone that’s just plain stupid.
Hi Macattack, we are not bots or AI. We want to help. If there is an issue that you need help with and our Forum members can't help you with it, please feel free to send us an email: cox.help@cox.com. You may also reach us through social media: Facebook, X CoxHelp, or our Live Online Chat Team: https://www.cox.com/residential/contactus.html We are available 24/7 for technical assistance, If you wish to speak to a rep you may call us: 1-800-234-3993. Thank you for your patience,
