Forum Discussion

iambookcase's avatar
iambookcase
New Contributor
4 years ago

Intermittent connection issues, lots of T3 and T4 errors

Hi, I am experiencing intermittent but frequent connectivity issues.  I was initially told it was my modem. I replaced the modem and still experience the same problems. Now online support says it ...
iambookcase's avatar
iambookcase
New Contributor

I think a tech might have put in a splitter in the box outside on my house, because I live in a condo association with several units closeby. I don't have any splitters on my end though.

JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
@iambookcase

Since the splitter may be outside I suggest scheduling a technician out. Please email your full name, address, and a link to this thread to cox.help@cox.com.


Jonathan J
Cox Moderator
  • iambookcase's avatar
    iambookcase
    New Contributor
    4 years ago

    Thanks Jonathan.

    I sent an email to support. A tech came out this morning and removed a splitter from the house box, but it did not resolve the time out issue. If anything, now my downstream power levels are higher and my upstream power levels remain too high. It is still averaging 3-4 T3 timeouts per hour and the log is constantly filled with "CM-STATUS message sent. Event Type Code: 16" as well as codes for 20, 22, and 24.

    Hopefully support can get this resolved because the connection has been unusable.