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ramielrowe's avatar
ramielrowe
New Contributor
5 years ago

Intermittent 100% packet loss followed by very high latency

Modem: SB6190 Over the last two days I've been having intermittent drops in internet. I'll start getting 100% packet loss for about 10-15 seconds, then another 10-15 seconds of very high (multiple ...
ramielrowe's avatar
ramielrowe
New Contributor

Just had another event where things appeared hard down for multiple minutes. Modem event log now shows a couple "Lost MDD Timeout"

CrystalS's avatar
CrystalS
Former Moderator
5 years ago
Hello. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal
Cox Support Forum Moderator