Intermitted internet all day...
Since about 8am this morning when I got up the internet has been going on and off. Usually when it goes out my webpage will say Can't access that page, then a few minutes later No internet. My Rok...
Forum Discussion
Thanks for your help and attention. I went to 192.168.0.1 Got the Cox Gateway login. The user admin and password password did not work. I called cox cable they could not get into my user name and password until I went out and unplugged the modem and reset it, then they finally got in. They reset the user name and password 3 times... it would not take. It kept saying wrong user name. But not wrong password. I tried so many times it kept timing out for 5 minutes at a time. I got a date for them to come out but not until next week. I am going to go to the Cox Store tomorrow and get a new box, hopefully that does the trick. Crossing my fingers.
Did you try a factory reset? Do you have a black or white Panoramic gateway? If black, hold down the reset button/hole for 10 seconds under the coaxial port. If white, hold down the WPS button above the telephone ports for 60 seconds. If that doesn't work, swap it at the Cox store. While your at it, if you have the black one, see if they can upgrade to the white one.
Wait I finally got in!!! I hope this is it here:
Signal levels look bad. Should be +5 to -5dB and SNR should be above 35/36. Any splitters you can bypass? If not, seems you will have to wait for a technician.
I have the white one, and I just came back from the Cox store, they gave me a new one. Got it all hooked up got internet.... for 15 minutes again and it's off again! GRRR
So that is not the issue. I can't even get into cox login. it won't take any of the usernames and passwords. I guess I will have to wait until next week to get someone to come out. I did try the little pinhole reset on the old one to no avail.
The username is admin and password is password. All lower case. What does the login page look like? Do you have any other routers you might be connecting to instead?
Also, can you explain how the coaxial gets from the street to the room the modem is in? Do you have Cox TV service? If so, any splitters you can bypass to see if that will fix the internet until the tech can come out.
Cox
Gateway > Login
Username:________________
Password:_________________
Login (button)
No routers, we have 3 Desktop computers all connected by CAT-6 ethernet cable direct, from back of Gateway, straight to each computer. No splitters, we each have our own direct plug in.
The Coaxial comes from the pole behind our house, then it's secured to the house and they drilled a hole thru, pushed it thru and put an outlet on the inside. that outlet has a threaded screw that the line attaches to and from there it screws directly into the back of the gateway.
We do not have Cox TV Service, the only thing we get from Cox is Internet.
And ty for your help. I copied what you said and will show the technician when they come out on Tuesday.
