Forum Discussion
Just to be clear, you have a Panoramic gateway, not a modem, right? If so, can you post the signal levels? From 192.168.0.1 > user;admin password;password > Connection > Cox Network. Easiest way is to upload a screenshot to Imgur or some other site and post the link. Just post the downstream and upstream levels, not where it shows your MAC address.
- WiderMouthOpen2 years agoEsteemed Contributor
Oh-oh. Your connection must have gone down again. 😞
- geegeex572 years agoNew Contributor II
Thanks for your help and attention. I went to 192.168.0.1 Got the Cox Gateway login. The user admin and password password did not work. I called cox cable they could not get into my user name and password until I went out and unplugged the modem and reset it, then they finally got in. They reset the user name and password 3 times... it would not take. It kept saying wrong user name. But not wrong password. I tried so many times it kept timing out for 5 minutes at a time. I got a date for them to come out but not until next week. I am going to go to the Cox Store tomorrow and get a new box, hopefully that does the trick. Crossing my fingers.
- WiderMouthOpen2 years agoEsteemed Contributor
Did you try a factory reset? Do you have a black or white Panoramic gateway? If black, hold down the reset button/hole for 10 seconds under the coaxial port. If white, hold down the WPS button above the telephone ports for 60 seconds. If that doesn't work, swap it at the Cox store. While your at it, if you have the black one, see if they can upgrade to the white one.
- geegeex572 years agoNew Contributor II
Wait I finally got in!!! I hope this is it here:
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