Update 10/13: The tech came at around 6:20 pm and what was amazing was the issue happened right in from of our eyes and in line with the pattern. The tech then started testing every part of the house and the issue was apparent in everything. He then tested the coaxial outlet where the cable runs in from and even without a modem connected the issue persisted. He then said something is for sure occurring and is serious as the upload on his diagnostic device read at under 1 mb, in the kilobytes. This all confirmed the documentation I have and makes it known that the issue is indeed external(on Cox). The tech then explained the plan of action which is:
1. File a ticket showing the verified metrics.
2. The ticket will call on a bucket truck to roll.
3. This bucket truck should show up within 3 days.
4. The bucket truck engineers will check out the lines and tap.
5. The ticket will be closed when the issue is resolved. If after the ticket being closed, 6pm rolls around and there still is the slow down, call in and start the process again.
I hope that the bucket truck identifies the issue and fixes the speed issues after 6pm-8am. I want to shout out the tech, Randy, who was very knowledgeable and understanding of the complexity of the issue. I also want to say Cox has had amazing speeds for 3 years straight, so I will work with them on a level-headed playing field. I will update when I get an understanding if the bucket truck fixed or did not fix the issue.
Update 10/14:
The bucket truck arrived and a kind and knowledgeable field engineer notified me that he has found the issue. The issue is pertaining to intermittent noise that affects the connection. This makes sense as the problem stated above is pattern specific. The plan of action is the following:
1. Identify where the noise is coming from.
2. Fix this issue.
3. Notify the subscriber that the issue has been fixed.
The field engineer has told me that the issue is not a straight-forward fix. The issue is known but must be located. With this, I will update when I get word back from the field engineer.
Update 10/16:
The field engineer found where 2 large noise issues were occurring! With that, the node was also in need of work and that finished at 11pm on 10/15.
At the moment I have seen my download return to normal after 6pm, however my upload is only at 23/37. I am grateful for this uppage and will call back to see if they can get the remaining mbps. At this moment though, I am happy to say that I have been able to return to using my connection in a normal way.
my speeds as of writing after 6pm at 2:43am are: 4 ping 920 down and 23 up!
This is the fastest it has been in the last 12 days!
I will update on if this speed holds this next night past 6 pm to then verify the answer to this post.
I want to shout out Randy, the in house tech, and Paul the bucket engineer! They both helped me return back to normal! Fingers crossed that this fix holds.
Unfortunately, the issue is still persistent although better than before. The download has returned to normal during 6 pm and on, however the upload is still horrible. The upload is very sporadic! I will give it a few days before I call in again. Will update with the next steps going forward when I find out what those may be.
