Informing your people

Now that Cox has acknowledged that it was a Node Issue in my area, when will I get information on the plans to fix it? I can't continue to pay this amount of money for something that could be fixed in three months to three years.

It's crazy that after 4 technicians, tens of phone calls, two FCC complaints, and multiple emails, the lack of transparency and communication of the roadmap to fix the Cox infrastructure has been the most frustrating part.