Forum Discussion

POJV's avatar
POJV
New Contributor
7 years ago

Increased internet speeds for existing accounts broke communications between modem and router.

I received an email from Cox stating I had been upgraded all I needed to do is reset my Modem. I reset my modem and lost all connectivity to my router. Called Cox and they stated it appeared to be my...
LisaH's avatar
LisaH
Moderator
7 years ago
@pojv Hi POJV. To test if this is a modem issue, you can directly connect a computer to the modem. If all works, then it isn't the modem. Also, be sure that when you try to add the router, you must reset the modem first before connecting a device. The modem you have has 2 ethernet ports however only 1 device can be connected. Thanks, Lisa - Cox Support Forums Moderator
POJV's avatar
POJV
New Contributor
7 years ago

Lisa I am direct conncted to the modem from this PC. Soemthing happened with the upgrade that is not allowing data to flow through to the router.. ( 2 different routers tried).

  • LatitiaS's avatar
    LatitiaS
    Moderator
    6 years ago
    Hi POJV,


    Please send us an email with your name and address to cox.help@cox.com so that we may review the modem diagnostics. Be sure to include the URL. We look forward to hearing from you.


    Latitia
    Cox Support Forum Moderator