Forum Discussion

dundee2002's avatar
dundee2002
New Contributor II
5 years ago

Increased bill by $51 after upgrading with +$1 promotion

I upgraded from preferred $81 to ultimate $82 with +$1 promotion on 8/3. $1 difference would not affect major increase in my next bill. But OMG the next bill due by 9/14 (8/23-9/24) is $133 ($82 plus...
JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@dundee2002

I see you sent us an email and we have replied if there's anything else we can access with please email us @ cox.help@cox.com.


Jonathan J
Cox Moderator

  • dundee2002's avatar
    dundee2002
    New Contributor II
    5 years ago

    It doesn’t help. changing the service during the billing cycle increased the bill. 

    • DustinP's avatar
      DustinP
      Moderator
      5 years ago
      Hello Dundee2002,

      Changing the due date creates prorates on the next bill, meaning that the next bill may be higher than normal. If you have questions about your internet service, please continue to utilize the Internet Forum. For any billing questions, please continue to contact our other avenues of support for billing.

      Dustin
      Cox Forum Support Moderator
      • dundee2002's avatar
        dundee2002
        New Contributor II
        5 years ago

        Finally resolved thanks to TR. Refunded double charging for a certain period. For the same issue, I contacted 4 cox social media specialists and 4 chat agents and spent several days until resolution. Still monitoring bill.