Forum Discussion

irish17's avatar
irish17
New Contributor
6 years ago
Solved

I received new modem which I was told was free and there would be no additional charges associated with it

I tried to set up new modem and now I do not have phone service.  I was told on phone that the new modem does not service phone.  I just assumed the new modem would sufficient support what my origina...
  • Allan's avatar
    Allan
    6 years ago
    Hello Irish17. We can certainly look into these issues for you. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can help. Thanks. -Allan Cox Support Forums Moderator
Bruce's avatar
Bruce
Honored Contributor III
6 years ago

It sounds like whomever at Cox issued the wrong modem because you subscribe to Cox Voice but the modem doesn't support Cox Voice.  If you got it at a Solution Store, exchange it.

  • irish17's avatar
    irish17
    New Contributor
    6 years ago

    It was sent to me.  If I want a modem which will support phone and internet I was told that it would be an additional $10.99 monthly fee.  Which I am not interested in.  SO be cautious about  "free" modem.  Now I am told that the original modem is not being supported by Cox.  However, it was working on Friday before I switched to new modem.  I also never authorized/initiated activation of new modem.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      6 years ago

      No, if you want a modem which supports Internet, Voice and WiFi, Cox will rent it to you.

      It sounds like you have your own WiFI.  If so, tell Cox you just want a DOCSIS-eMTA.

      They're conning you.

      • irish17's avatar
        irish17
        New Contributor
        6 years ago

        I did get replacement corrected for phone and internet not including wifi so I don't have to rent it.  But the incompetencies along the way were so frustrating.  I think there is more energies put to PR/Sales then support.  For a company with Communications as their focus work is needed in that area.

        My scheduled appt was 8-10 a.m. they arrived 11:35 p,m, and I was not notified via email which I had listed about any changes to appt.