Forum Discussion

irish17's avatar
irish17
New Contributor
5 years ago
Solved

I received new modem which I was told was free and there would be no additional charges associated with it

I tried to set up new modem and now I do not have phone service.  I was told on phone that the new modem does not service phone.  I just assumed the new modem would sufficient support what my origina...
  • Allan's avatar
    Allan
    5 years ago
    Hello Irish17. We can certainly look into these issues for you. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can help. Thanks. -Allan Cox Support Forums Moderator
AZBigdog's avatar
AZBigdog
New Contributor II

We received one of those offers too. Just curious what kind of modem are they giving away for free?

irish17's avatar
irish17
New Contributor
5 years ago

 It is an Arris Touchstone CM8200.Just to let you know it only supports internet not phone service.     

  • AZBigdog's avatar
    AZBigdog
    New Contributor II
    5 years ago

    Thanks for the info.  We don't have Cox for phone service (use Ooma instead) so might take advantage of this offer. Especially if it is truly free..