Forum Discussion

irish17's avatar
irish17
New Contributor
6 years ago
Solved

I received new modem which I was told was free and there would be no additional charges associated with it

I tried to set up new modem and now I do not have phone service.  I was told on phone that the new modem does not service phone.  I just assumed the new modem would sufficient support what my origina...
  • Allan's avatar
    Allan
    6 years ago
    Hello Irish17. We can certainly look into these issues for you. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can help. Thanks. -Allan Cox Support Forums Moderator
AZBigdog's avatar
AZBigdog
New Contributor II
6 years ago

We received one of those offers too. Just curious what kind of modem are they giving away for free?

  • irish17's avatar
    irish17
    New Contributor
    6 years ago

     It is an Arris Touchstone CM8200.Just to let you know it only supports internet not phone service.     

    • AZBigdog's avatar
      AZBigdog
      New Contributor II
      6 years ago

      Thanks for the info.  We don't have Cox for phone service (use Ooma instead) so might take advantage of this offer. Especially if it is truly free..