Forum Discussion

irish17's avatar
irish17
New Contributor
6 years ago
Solved

I received new modem which I was told was free and there would be no additional charges associated with it

I tried to set up new modem and now I do not have phone service.  I was told on phone that the new modem does not service phone.  I just assumed the new modem would sufficient support what my origina...
  • Allan's avatar
    Allan
    6 years ago
    Hello Irish17. We can certainly look into these issues for you. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can help. Thanks. -Allan Cox Support Forums Moderator
LisaH's avatar
LisaH
Moderator
6 years ago
Hi Bruce and Irish17. If you need help with activating your equipment or with your internet service, please email cox.help@cox.com and include the complete address and name on the account and we will be glad to assist you. Thanks, Lisa - Cox Support Forums Moderator
Bruce's avatar
Bruce
Honored Contributor III
6 years ago

What a peculiar reply.  After my futile self-install, my only method to communicate was email.  I emailed on Day-1 and was finally activated on Day-23.

The problem wasn't sending an email; the problem was all the relentless obstacles since the initial email.

 - Cox Issued Defective eMTA
 - Solution Store Failed to Administer Third-Party Verification (Twice)
 - Cox.Help Refused to Administer Third-Party Verification via Email
 - No Cell Phone, No Interest to Bother Neighbors, No Interest for 4th Trip to Solution Store
 - Unknown Requirement to Rewire Patch-Panel
 - Soonest Appointment to Rewire:  7 Days
 - Cox Repeatedly Called Inoperable Landline for 2 Days to Reschedule Appointment
 - Soonest Rescheduled Appointment to Rewire:  7 Days
 - Cox Support and Tech Failed 4× to Provision eMTA within 2 Hours
 - Cox Failed to Credit 23-Day Telephone Outage

  • Allan's avatar
    Allan
    Moderator
    6 years ago
    Hello Bruce. I can certainly understand your frustration. Please let us know via email if you are still having issues with the service or if the listed issues above were not resolved. We will be here to help. -Allan Cox Support Forums Moderator