Forum Discussion

irish17's avatar
irish17
New Contributor
6 years ago
Solved

I received new modem which I was told was free and there would be no additional charges associated with it

I tried to set up new modem and now I do not have phone service.  I was told on phone that the new modem does not service phone.  I just assumed the new modem would sufficient support what my origina...
  • Allan's avatar
    Allan
    6 years ago
    Hello Irish17. We can certainly look into these issues for you. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can help. Thanks. -Allan Cox Support Forums Moderator
irish17's avatar
irish17
New Contributor
6 years ago

now I'm on email follow and they want to know all the numbers of equipment.  I would think they would have in their system.  

Bruce's avatar
Bruce
Honored Contributor III
6 years ago

My entire self-install kept revealing new obstacles.  It was consistently one step forward then two steps back.