Forum Discussion

irish17's avatar
irish17
New Contributor
6 years ago
Solved

I received new modem which I was told was free and there would be no additional charges associated with it

I tried to set up new modem and now I do not have phone service.  I was told on phone that the new modem does not service phone.  I just assumed the new modem would sufficient support what my origina...
  • Allan's avatar
    Allan
    6 years ago
    Hello Irish17. We can certainly look into these issues for you. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can help. Thanks. -Allan Cox Support Forums Moderator
irish17's avatar
irish17
New Contributor
6 years ago

I did try to put the original modem back on so that I could have phone access.  But that did not work.  I called Cox and was told that they no longer were able to service the older modem.  I am just concerned about not having phone access and not given information to allow me to make an informed decision about new modem with limited support.  Advice appreciated.  If anyone has had similar problems???

Allan's avatar
Allan
Moderator
6 years ago
Hello Irish17. We can certainly look into these issues for you. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can help. Thanks. -Allan Cox Support Forums Moderator
  • irish17's avatar
    irish17
    New Contributor
    6 years ago

    information sent

  • irish17's avatar
    irish17
    New Contributor
    6 years ago

    I was provide help for a while.  Then started getting messages from two representatives which was not the same information.  I would like to have my communications from today reviewed by management for quality service evaluation of support staff.