I hear sound but no picture is showing…. L

Question

Television screen is black, tv has sound.
Sceen says Oops…..unfortunately this feature is not working. Cox is too expensive for the down time issues

jonathanj · Answer

@Sandzbeaches

Are you having this issue on all channels? If you are using an HDMI cable have you tried a different port on the TV or another HDMI cable?

Jonathan J                          
Cox Moderator

bruce · Answer

Is this an initial setup or was everything working okay before now?

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