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Xing_Li's avatar
Xing_Li
New Contributor
6 years ago

I don't know if there is any problem with COX online payment system

I used to pay my payment online with my personal account for the past several years. Last month, I switched to another checking account. 

I definitely double-checked the routing number and account number, but it is rejected by COX and COX asked me for a return payment fee, while there is definitely enough fund. 

I asked the customer support to remove the credit and I paid the bill again with my personal account I used to pay for. One payment made on 8/24/2019 is successful. I think it is okay for the future, and I scheduled a payment with this old personal account for this billing cycle (aug-sep). and I received return payment charge again along with a monthly internet service charge (I don't know where it is coming from), and this bill for this billing cycle. I have never made a change to my old personal account and my funds on this account is enough for the entire time. 

I really don't know if COX online payment has a problem. and my service is disabled by cox today. I signed in and tried to make an emergency payment so I can restore my service. There is no longer an option for using the checking account for the payment. I was like...

I don't know if COX realized they have a problem with online payment, so they disabled the online payment with checking account.  

account service
online payment
  • Allan's avatar
    Allan
    Moderator
    6 years ago
    Hello. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Allan, Cox Support Forums Moderator.