Forum Discussion

SynysterGates23's avatar
SynysterGates23
New Contributor
6 years ago

I can't get good speed no matter what I try.

I can't ever seem to get even half the speed I pay for. I have called multiple times to have my router reset, and nothing helps. I am just getting frustrated with paying so much for extremely slow internet.

  • bearone2's avatar
    bearone2
    Contributor III
    6 years ago

    if you have the panoramic modem/router, you can reset/refresh from phone or from website if signed in.

    • SynysterGates23's avatar
      SynysterGates23
      New Contributor
      6 years ago

      I tried that with no luck. Also I'm using ethernet. Starting to wonder if I have a bad router.

      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
        @SynysterGates23, your modem levels look healthy, and I'm not seeing anything out of the ordinary. Are all devices experiencing slow speeds or is it only one device? Are you using an Ethernet connection or WiFi, when experiencing slow speeds? Here's some information about our Cox speed tests:

        www.cox.com/.../understanding-speed-test-results.html

        -Kevin M. Cox Support Forum Moderator