Forum Discussion

Rafone's avatar
Rafone
New Contributor
5 years ago

I can send emails from my Outlook 2016 Win10 20H2 and from Cox webmail but I only receive on Cox webmail.

Started around March 5th 2021 worked fine for the last 15 years with different PC's different OS's and versions of Outlook.  This particular setup (Outlook 2016 Win10 20H2 ) has been working fine sin...
Rafone's avatar
Rafone
New Contributor
5 years ago

After trying the repair Outlook worked once.  but it has not worked sense.

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Rafone,Do you have any other device accessing this email account? If so, please check to make sure that the device(s) are not set to delete emails from webmail. -Allan, Cox Support Forums Moderator.
    • Rafone's avatar
      Rafone
      New Contributor
      5 years ago

      No.  All emails are in webmail

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        Your Outlook is not connected to webmail.  Webmail is HTTPS.  Your Outlook is connected to a mail server.  Webmail is just a web-based interface to the mail server.  Different protocols...different connections...different interfaces.

        Correct username and password?  Is Outlook configured to Log into SMTP?  "This server requires encrypted connection" check box?