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I can’t figure out how to filter in my cox webmail
I can’t figure out how to filter in my cox webmail
Forum Discussion
Becky – Thanks, but when I click on the settings icon then my inbox I see no “new rules” or blue “new rule” button my screenshot is included. Herm
Hi Herm, thanks for the picture! Are you using the Microsoft Edge browser? We've had a handful of reports regarding compatibility issues between the new Cox Email platform and the Edge browser. Please try accessing your Cox Email account using Chrome, Safari, Internet Explorer, or Firefox and see if the Inbox Settings options display correctly.
-Becky, Cox Support Forums Moderator
I am using edge as browser and don’t know how to use chrome. When I used Internet Explorer you told me that wasn’t supported too. It’ s unrealistic to expect everyone to use one browser.
- Hi Herm, we don't expect everyone to use the same browser. We just like to know what browser you are using so we can try to duplicate the issue and troubleshoot. I was able to access my email using the Edge browser, and my Inbox Settings displays the Filter Rules option as in the picture I posted. Do you have another browser on any of your devices? I'd like to see if the Filter Rules option appears when you access your email through Internet Explorer, Safari, Chrome, or Firefox. If Edge is your only browser, please complete the following steps to clear the cache and cookies:
1. In Edge, select the Hub icon (three horizontal lines in front of a star on the top menu bar).
2. Click the History menu option.
3. Click Clear history.
4. Select "Cookies and saved website data" and "Cached data and files".
5. Click Clear.
6. Close Edge completely.
7. Restart your computer.
8. After your computer restarts, open Edge and log into your Cox email account.
9. Click the Settings icon, choose Settings, and then click on Inbox. Does the Filter Rules option display?
-Becky, Cox Support Forums Moderator
