Huge increase in data usage according to Cox
I've been a Cox customer since before they were Cox, it was Dimension Cable when I first signed with them. For years, I never exceeded 300 gigs of data a month even when the grandkids were here watch...
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Hello Parrothead, we don't want to see you go. I apologize for what you have been through. We value our customers and try our best to make it right. Please keep us posted on the outcome so we can help get a resolution. Thanks -Karen
A technician was here 2 days ago and installed a filter on my modem but after leaving my computer connected for 24 hours, I still show 36 gigs of usage yesterday. During that time, I closed my browser (google chrome) which I know reduced the usage some too. I really need answers, my husband is getting a desktop today or tomorrow but I'm afraid for him to hook it up, even though he won't be streaming videos or gaming or streaming music either. I'm really getting tired. I spent 2 hours on the phone again Tuesday explaining over and over what my problem is because the first agent put me on hold after a long call and we got disconnected so I had to call back and go through it all again. I went through 4 different people and the final decision was to send the tech out. Someone needs to fix this.
