How do you get customer service to help or care

Hi Matthiax, Cox works diligently to limit the amount of downtime experienced by our customers. Our normal maintenance window is between midnight and 6AM. Advance notice is not always practical; however, we try to let customers know when a major issue or a network update in their area will affect service for more than one day. Once an outage is declared, outage information and updates are available by signing into your Cox.com account or the Cox Connect App. -Becky, Cox Support Forums Moderator