Forum Discussion
Exactly! Where can we see your backbone graphs? Where's your planned outage notifications to customers, or is this all your "unplanned outage" category? I may be ignorant of what data is available, but at this point, I should be seeing daily emails about 1) the weather forecast in my areas as to whether or not I can actually work from home and 2) what compensation is coming OUR WAY for the (understandably large challenge, at first) shift in dynamics given COVID.
We pay for a service. You have no competition. This pattern will not disappear in 6 months. Be clear about what you are doing to scale your capacity, and don't make us try to get to downdetector to see, again, there is that beautiful orange spot in Orange County (and SD, and...)... yet no notification by you, our service provider. I get more texts from Grubhub in an order than I have when I had no internet.
Communicate, share, alert, be transparent. You'll earn our support through the rough moments. Don't treat us like mushrooms.
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