How do you get away with this?
What other company can get away with selling a service and offering less than 10% of that service? Sort of like paying for 300mbps internet service but getting less than 10mbps.
Then, whenever the ...
Forum Discussion
Exactly! Where can we see your backbone graphs? Where's your planned outage notifications to customers, or is this all your "unplanned outage" category? I may be ignorant of what data is available, but at this point, I should be seeing daily emails about 1) the weather forecast in my areas as to whether or not I can actually work from home and 2) what compensation is coming OUR WAY for the (understandably large challenge, at first) shift in dynamics given COVID.
We pay for a service. You have no competition. This pattern will not disappear in 6 months. Be clear about what you are doing to scale your capacity, and don't make us try to get to downdetector to see, again, there is that beautiful orange spot in Orange County (and SD, and...)... yet no notification by you, our service provider. I get more texts from Grubhub in an order than I have when I had no internet.
Communicate, share, alert, be transparent. You'll earn our support through the rough moments. Don't treat us like mushrooms.
Hi Scubachristopher. I can understand how frustrating it is to not know when outages will happen. We do not report outages to downdetector.com. To see if there is an outage, you can use the Cox app via any mobile device. If you are having service issues, we recommend you contact us via Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
