Have you had a technician out yet? If not, try emailing Cox at cox.help@cox.com with your account info and a link to this post. All engineering escalating has to come from a field technician. There is no way to directly send it to maintenance.
Doesn't matter, your years of not performing damage prevention or even bother to inspect your cables for cuts and dangling lines has caught up to you, and your company 1000% deserves having them ripped off the poles by the storm Saturday night.
Now get your line off my car and turn the internet back on. If it's not back on by Friday, I'm getting my attorney and the state involved.
My cables? My company? You do realize you are on a public forum talking to other users right?
Why are you working for Cox for free? They're playing you as a bigger sucker than they are people who just pay them for service.
The Forum doesn't appear to be a source of help for you. Follow your own advice and contact your state regulators.
