How do I escalate an outage going on a week
My internet has been out going on a week now. The first 3 days that I called, the disruption was blamed on a Cox outage, so not one phone technician took MY outage seriously.
On day 4, I called wh...
Forum Discussion
The person you spoke with last indicated there was an error with their scheduling system. (How reliable is the Sunday appointment if the scheduling system wasn't available)? Fixing an internal system is probably a high priority to Cox. It probably won't take three days. Call back to see if you can get your tentatively scheduled appointment moved forward. Given the nature of your issue, they might send someone out the next morning or possibly the same day.
