Forum Discussion

Knuckle_Dragger's avatar
Knuckle_Dragger
New Contributor
7 years ago

How do I escalate a billing issue beyond the phone/chat service representative?

In 2008 I had TV, Internet and Phone installed in my new home. In 2017 I moved service to my new house and brought the equipment with me. At that time the installer told me the modem used for the pho...
BrianM's avatar
BrianM
Moderator
7 years ago
The Cox forums are for troubleshooting purposes, billing issues would need to be handled in private. It sounds like we are on the right track with the ticket. We can take a look into the ticket for you and confirm. Please email our team at cox.help@cox.com with a link to this thread, your full name and service address.

Brian
Cox Support Forum Moderator