Tried that three times now, actually twice before I posted, and then once afterwards. Same channels are locked each time. It's in a defualt mode and those channels aren't changing.
My neighbors are all stuck with the same on both the 2.4 and 5 GHz bands.
This is actually unethical of COX. To provide the equipment that has the ability to improve service we pay for under our different plans, but then not allow the customer to tweak the settings for their benefit.
Unethical in the sense that the equipment I currently have, has the ability to improve if only I could unlock the features........ And so the way we usually find out if a large company is screwing-over somebody is to follow the money, right?
If COX allows it's customers to improve their service with their existing equipment (in this case by allowing the paying customer to unlock certain features such as changing channels), then they couldn't try to force us to buy their "pods", correct? I.E. no new money stream for COX. (for any people that are not aware, COX used to allow its customers to manually change their channels in their admin portal, to suit their individual wifi needs, ... until they introduced a product that they hope to force on those of us that have any range and/or latency problems. They call them "Pods", basically a mesh system, or in easier terms to understand, they're essentially wifi extenders that increase your wifi range and improve latency) See where this is going folks? It's an unethical scam on the part of COX.
Funny how we all used to be able to select our wifi channels that best suited our unique situations within our home , then came Pods, and now we can't.
Can I paint a more clear picture? A perfect example of unethical business practices.
I'm going to say you are absolutely correct.
ZapperOne,
You may bring in your existing Cox Panoramic Gateway into a Cox retail location and upgrade it for the Technicolor CGM4981 Gateway to self install.
Hello DustinP,
If what you say is accurate, that I can retrun my existing Gateway to a local COX retail location and exchange it for a CMG4981, that would be great.
I called COX support yesterday inquiring about doing that, (didn't call the local retail store yet) and Cox support said can't do that, they don't have any.
What's the deal with that, they are listed on the COX website that TiffanyR posted here as "COX provided Gateways", but they don't have any???
Any insights?
It won't solve our problems because the channels will still be locked plus you have to subscribe to the 2gb plan as well.
Yep, follow the money, and that usually rats out any ill business practices.
