Forum Discussion
Becky
Moderator
Hi Uvafan, once an outage is declared, our system displays an alert when a Cox technical support rep, online chat agent, or social media rep opens your account. Details about the cause of the outage are not always available. An initial estimated time of repair is provided; however, after a field tech arrives on-site, he or she will update the system with a more accurate estimate. There are many issues that can impact the estimated time of repair. That’s why we provide text message alerts via the Cox Connect App. During an outage, an alert with an option to “sign up for SMS notifications” is displayed in the Cox Connect App. I apologize that yesterday’s outage caused so much frustration. Have your services been restored? -Becky, Cox Support Forums Moderator
uvafan
6 years agoNew Contributor II
No my services have not been restored.
- Allan6 years agoModeratorHello. If you are still experiencing issues with the service after the outage had been cleared, I recommend having a tech come out to the home location to see what is causing this loss of service for you. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com. Thanks. -Allan Cox support Forums Moderator
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