How can I get more information about an outage in the Roanoke, VA area.
my tv, internet and telephone went down about 3:30pm today. When I called customer service I was told ‘everyone in your zip code is down’ and summarily brushed off and rushed off the phone by the rep...
Hi Uvafan, once an outage is declared, our system displays an alert when a Cox technical support rep, online chat agent, or social media rep opens your account. Details about the cause of the outage are not always available. An initial estimated time of repair is provided; however, after a field tech arrives on-site, he or she will update the system with a more accurate estimate. There are many issues that can impact the estimated time of repair. That’s why we provide text message alerts via the Cox Connect App. During an outage, an alert with an option to “sign up for SMS notifications” is displayed in the Cox Connect App. I apologize that yesterday’s outage caused so much frustration. Have your services been restored? -Becky, Cox Support Forums Moderator
Hello. If you are still experiencing issues with the service after the outage had been cleared, I recommend having a tech come out to the home location to see what is causing this loss of service for you. Please send us an email with your full name, address, and a link to this thread to firstname.lastname@example.org. Thanks. -Allan Cox support Forums Moderator