Forum Discussion

Snow1434's avatar
Snow1434
New Contributor
8 years ago
Solved

How can I downgrade my service online? (NEW)

I want to be downgrading from Ultimate to the lowest internet package my download and upload speeds aren't anywhere close to the 300mbps however that is not the problem the problem is the overage fee...
mglow's avatar
mglow
New Contributor
8 years ago
Copy Link

I looked around the website for a good 30 minutes trying to figure out how to downgrade service but you can't do it online, you can only upgrade.  In other words, they make it easy to spend more money but if you want to save money by downgrading, you have to take more time by calling them.  I guess in their defense, why would they make it easy for you to give them less money?  Same as Sirius XM...you can't cancel online but you can add additional services.