Forum Discussion

moony's avatar
moony
New Contributor
5 years ago

Hotspot Outage

How do I report a hot spot outage? I can connect but there is no internet access. Cant find support for this issue. I use it at my workplace. 3357 Copter Rd Pensacola, FL 32514 Any advice?...
moony's avatar
moony
New Contributor

Thanks Kev for replying.

I use my personal account to access the hotspot at work. Its always been a somewhat weak connection. I use my laptop and phone and have tried to move around outside where I usually get the best connection anyway. My laptop (inside) will connect with but says "no internet access" and my phone(inside/outside) says "cannot connect to IP address".

Thanks again.

BrianM's avatar
BrianM
Moderator
5 years ago

I'm not sure how close you really are to the hotspot. It looks like there are 2 near this address, but they are indoor hotspots which have the wireless strength of a regular wireless router. Check this page and enter the address to see if you can tell how close you might be www.cox.com/.../wifi-hotspot-map.html  Also, if you can identify which one you may be connecting to, we can try to remotely reset it.

Brian
Cox Support Forum Moderator

  • moony's avatar
    moony
    New Contributor
    5 years ago

    Well I checked today with my phone and when I went north of my address 3357 Copter rd, I got connected but with a very weak connection and super slow internet.

    That address that is close by (according to Cox Map is}

    Performance Personnel Services

    3355 COPTER RD

    STE 8
    Pensacola, FL 32514

    this address has always shown on the Cox map.

    one business showing in my same building is no longer there since 2018.

    When I go south. I get the same prompt as before  "cannot connect to IP address". although it does show a Cox hotspot is available.

    That address that is closest is (via Cox map)

    Overhead Door Of Pensacola
    3359 COPTER RD
    STE 6
    Pensacola, FL 32514

    both of these businesses are next door to me on either side but in different buildings. We are separated by equal parking lots.

    I havent really had a problem in over 2+ yrs with occasional outages that come back up fairly soon after.

    So with the map you suggested to check there is at least one business no longer there and a couple close by that are gone as well and with that said its hard me me to say what hotspot I have been connecting to..

    We might be getting close..

    Thanks for the help guys.

    • BrianM's avatar
      BrianM
      Moderator
      5 years ago
      I was able to locate a hot spot at the 3359 COPTER RD STE 6 address. It looks like the modem at this business (that the hot spot is broadcast by) is offline currently. I am going forward this up to be investigated. It sounds like the modem is getting power, but not a signal from us. Which would explain why the wifi is showing up but you are not getting an IP address to actually get online.

      Brian
      Cox Support Forum Moderator
      • moony's avatar
        moony
        New Contributor
        5 years ago

        Thanks Brian. I have waited for any change and everything is the same. The business at 3359 COPTER RD STE 6  Overhead Doors is no longer located there. A new business occupies that suite.

        I'm a bit confused at how the modem is still broadcasting if the original business is no longer there. I dont pick up a a modem for overhead doors but the current business is Oasis Preferred Maintenance and I can pick up a secure modem from that name.

        Any suggestions?

        Thanks