Hotspot Outage

Question

How do I report a hot spot outage? I can connect but there is no internet access. Cant find support for this issue. I use it at my workplace.

3357 Copter Rd
Pensacola, FL 32514
Any advice?
Thanks.

brianm · Answer

I'm not sure how close you really are to the hotspot. It looks like there are 2 near this address, but they are indoor hotspots which have the wireless strength of a regular wireless router. Check this page and enter the address to see if you can tell how close you might be www.cox.com/.../wifi-hotspot-map.html Also, if you can identify which one you may be connecting to, we can try to remotely reset it.

Brian
Cox Support Forum Moderator

kevinm2 · Answer

Hi Moony, thank you for reaching out to us about this. Do you mind providing the name of the business, so we can take a closer look? Are multiple devices impacted by this issue? It is also possible that you may be experiencing a poor connection to the hot spot. Are you able to move closer to the WiFi hotspot at your workplace? -Kevin M. Cox Support Forum Moderator

moony · Answer

Thanks Kev for replying.
I use my personal account to access the hotspot at work. Its always been a somewhat weak connection. I use my laptop and phone and have tried to move around outside where I usually get the best connection anyway. My laptop (inside) will connect with but says "no internet access" and my phone(inside/outside) says "cannot connect to IP address".
Thanks again.

moony · Answer

Well I checked today with my phone and when I went north of my address 3357 Copter rd, I got connected but with a very weak connection and super slow internet.
That address that is close by (according to Cox Map is}
Performance Personnel Services
3355 COPTER RD
STE 8Pensacola, FL 32514
this address has always shown on the Cox map.
one business showing in my same building is no longer there since 2018.
When I go south. I get the same prompt as before&nbsp; "cannot connect to IP address". although it does show a Cox hotspot is available.
That address that is closest is (via Cox map)
Overhead Door Of Pensacola3359 COPTER RDSTE 6Pensacola, FL 32514
both of these businesses are next door to me on either side but in different buildings. We are separated by equal parking lots.
I havent really had a problem in over 2+ yrs with occasional outages that come back up fairly soon after.
So with the map you suggested to check there is at least one business no longer there and a couple close by that are gone as well and with that said its hard me me to say what hotspot I have been connecting to..
We might be getting close..
Thanks for the help guys.

brianm · Answer

I was able to locate a hot spot at the 3359 COPTER RD STE 6 address. It looks like the modem at this business (that the hot spot is broadcast by) is offline currently.  I am going forward this up to be investigated. It sounds like the modem is getting power, but not a signal from us. Which would explain why the wifi is showing up but you are not getting an IP address to actually get online.

Brian
Cox Support Forum Moderator

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