Forum Discussion

alex_Jacob's avatar
alex_Jacob
New Contributor
5 years ago

Hotspot not connecting to internet

The WiFi hotspot I’ve been using in my apartment is available but saying no internet connection, we’ve been using it fine for awhile now, please help
Bruce's avatar
Bruce
Honored Contributor III

The hotspot feature of your Panoramic?

alex_Jacob's avatar
alex_Jacob
New Contributor
5 years ago

Hotspot feature 

  • DustinP's avatar
    DustinP
    Moderator
    5 years ago
    Alex,

    Please email us at cox.help@cox.com with your address, so we can look into this for you. More information about our Cox WiFi Hotspot is available here: www.cox.com/residential/support/cox-hotspots.html.

    Dustin
    Cox Forum Support Moderator
    • Gracie66's avatar
      Gracie66
      New Contributor
      5 years ago

      My daughter is having the same issue while away at a residential area. She had no problems at first not with the login prompt or anything now none of her devices will connect

      • Allan's avatar
        Allan
        Moderator
        5 years ago
        @Gracie66, Is your daughter getting any error messages when trying to connect? Also, is she able to access any other hotspots? -Allan, Cox Support Forums Moderator.
  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Hotspot feature of what?  In your house or around town?

    If around town, you're probably connecting to the Hotspot hub but there is something wrong with the Hotspot hub.  Cox should be actively monitoring the "health" (connectivity, bandwidth, processing, etc) of these hubs but...you know.