Horrible connection issues
Tonight when I got home and connected my phone to wifi I had no internet, so i turned on my xbox thats hardwired and no internet, turned on 3 different tablets and no internet. I had to once again un...
Forum Discussion
Morgan1982,
I checked your modem & show that it has been online for over a day now. How you dropped service since this issue you reported happened? I am not seeing any packet loss on the modem at the present time nor latency.
Mark M.
Cox Support Forums Moderator
I checked your modem & show that it has been online for over a day now. How you dropped service since this issue you reported happened? I am not seeing any packet loss on the modem at the present time nor latency.
Mark M.
Cox Support Forums Moderator
It literally disconnected my xbox and smart tv right now. X is hardwired and tv is wifi.There are no indicator lights on this gateway to show online or offline, just a power light in the back. I do know that my devices are not staying connected through ethernet or wifi. Last night it disconnected at the same time which is why im back here again, it is like clock work. To touch on the packet loss, im not a complete tool, just because you ping my router with icmp packets and it shows you no packet loss means nothing about my problem with packet loss using cox services. My packet loss is coming from somewhere in route through the cox network, i have switched to 4g tethering and ran both xbox(fortnite/rocketleague) and smart tv(netflix) without a hitch or packet loss. This info is displayed ingame through net debug stats. I also used a neighbors centurylink with my same x and 0 packet loss. This problem is ongoing and has complaints filed to the FCC by other cox subscribers. Im at that point now as well. The last moderator told me everything looks fine on the exact same day a field tech told me they are sending out a net ops tech for noise on the line, she still hasnt responded to that post either. The ops tech still cant find where the noise is coming from on the nod and said it will take some time, weird thing is you guys online report everything always looks fine. So which is it? I have noise on my line that is causing issues or does everything look fine from your end???? From my end as a consumer things are not worth the price i am paying.
- Hi, Morgan1982. The field technician submitted a ticket to the maintenance team, who looked into this two different days and couldn't find any issues. Have you tried to reset your modem back to factory default? - Lisa
No i have not tried that, ill do that on saturday when I have the time. So what you are telling me is there was no noise on the line? The statement given to me in an email was "there was some noise on the line and my sup did let my net ops know but some times trying to find that issue is like chasing a ghost". That is copy and paste. What I gather from that email is that there is a problem on the line, there is noise causing a problem. If it was significant enough to send out someone to chase down the problem then its obviously a problem. Now you are telling me they found nothing. How did the problem correct itself?
Ill report back to you on saturday after I reset the modem. The modem is brand new, I think the tech brought it less then a month ago. This is becoming a nightmare, i dont pay over a thousand dollars a year so i can trouble shoot my internet problems. I had this service at my other home with 0 problems and now at this other location its all the time im having to deal with something.
Last but not least, please dont take this personal. You Becky and Mark always try your hardest and im just irritated with this problem. I feel only a handful of people actually care about customer problems and others are there to get a check. Im not coming to the forums to give headaches, im trying to rid my own. Have a goodnight.
