I've asked for help with this very thing several times, you will typically get one of the "scripted" answers and receive no real assistance to the actual issue whether it here on the support forums or worse, call in.
I got this a week ago & still patiently wait even after I was told in a prior email from the same rep "I believe I know what the issue is."
Best of luck getting it resolved, a week in my case is an unacceptable amount of time at best....the "web strategy team" must be pretty backed up or on vacation so it seems.
_________________________________________________________________
From: Kevin
Sent: Dec. 18, 2017 at 2:49 PM
Subject: RE: RE: Re: Service Interrupted - Please Repair
Thanks
Hi Kevin,
I've escalated this issue to our web strategy team. Your ticket number is CUI000005804390. My team will track the ticket and let you know as soon as we get further information. If you notice that the "Service Interruption" message goes away, please don’t hesitate to let us know.
Sincerely,
Becky K.
Cox Social Media Support Specialist
