Forum Discussion

smtips's avatar
smtips
New Contributor II
7 years ago

Hokey "Service Interrupted" message on my account page

According to your site: A red Service Interrupted message means Cox recognizes an interruption with your device or its connection to our network. I still believe this is some kind of scam by C...
Allan's avatar
Allan
Moderator
7 years ago

Hello,

There are multiple causes and types off service outages. The "service interrupted" message does not differentiate between what type of outage your area may be experiencing. It could be something like an On Demand outage that you would not even see if you are only using internet service. Please feel free to send us any outage related concerns to cox.help@cox.com and we will gladly assist you.

Thanks,

Allan - Cox Support Forums Moderator.