Forum Discussion

huebear's avatar
huebear
New Contributor
6 years ago

high ping at night

Hi there! I mostly play Overwatch and my ping has been raising to > 100ms frequently (causing lots of teleportation in-game). I've tried contacting the Cox chat support multiple times, and even after explaining I've tried restarting my modem multiple times they say "Ok no problem... let's go ahead and restart your modem. Shocker. That didn't work? Let's go ahead and restart your modem", they never listen to anything I say so I'm coming to the forums to provide any information I can to help this issue

Thank you!

  • Zurq's avatar
    Zurq
    Contributor II
    6 years ago

    could be Overwatch servers, get the IP to the server you are connected to and run a traceroute (pingplotter) and see where the packetloss originates, and see if you are getting ping spikes also, screenshot then post it here.

  • bearone2's avatar
    bearone2
    Contributor III
    6 years ago

    "your modem" may be the problem. high ping but what speeds up/down?

    • huebear's avatar
      huebear
      New Contributor
      6 years ago

      Hi everyone, I'm sorry I wasn't getting emails showing someone responded. 

      High ping jumping up to 150ms, and my download speeds are 2.5-5.5 Mbps on the 150Mbps plan

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    6 years ago

    @huebear


    We like to take a closer look at the signal levels when you have a moment please email your full-service address, full name to cox.help@cox.com. Also, include this link for a point of reference.


    Jonathan J
    Cox Moderator
    • huebear's avatar
      huebear
      New Contributor
      6 years ago

      Hi Jonathan,

      I have sent an email there and they have tech support coming out this Friday between 5 and 7-- apparently there's a signal issue and noise on my line. 

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        6 years ago
        @Huebear

        Please let us know via email if you're still having an issue once the technician leaves.

        Jonathan J
        Cox Moderator