Alright here is the newest ping test.
Method: Wifi disabled, plugging computer via Ethernet cable directly into modem and pinging google server.
I'm in the same exact boat. I've had multiple techs out and honestly i feel like most of them are trying but they aren't trained to deal with the issues I'm experiencing. From my testing it looks like a ton of jitter just outside of my modem at the node then after it leaves the "cox" network i get insane packet loss. sometimes up to 15 packets in a row. The issue is that no one wants to escalate, they just plug in their tool and see that the line isnt getting jitter. When i first had this internet installed it did the same thing within a week, a tech came out, saw no issue and elevated the ticket to the node anyway. Some dude came out, never said hi or bye and suddenly my internet was good for five months. now for the past two months my internet has gotten so bad i have had to stop streaming. at this point I'm paying cox AND losing money from not being able to stream. needless to say I'm pretty pissed.
I'm positive its an outside line issue and they refuse to fix it. It's the only thing that makes sense.
And yea, these cox people aren't trained well at all which is the major issue. I literally keep posting images proving I have packet loss but it doesn't matter, they just keep doing a single ping to my modem and keep repeating "nothing wrong here your signal is amazing!"
