Forum Discussion

Cojo190's avatar
Cojo190
New Contributor
4 years ago

High packet loss, low speeds, assistance did not work.

Greetings, I have been trying for months now working with Cox the best I can to solve these issues which I will list here, this is the last attempt I will do to fix the internet. My apartment build...
connection issues
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internet
modem
packet loss slow internet
Cojo190's avatar
Cojo190
New Contributor

Greetings, I spoke with someone @CoxHelp, and will update this post so other can see. A tech is coming again to check it out, I think this may be related with the possible forced upgrade to 500mbps from my older 300. We are going to check.

Superbigwaff's avatar
Superbigwaff
Contributor
4 years ago

As long as you upgrade your modem to DOCSIS 3.1 (either renting one from Cox or purchasing your own), you should be able to keep your older Ultimate Classic 300 plan... which is desirable for the 30Mbps upload. If you decide this route, be sure to speak to the Loyalty Dept.

I received an email last week from Cox re: the plan adjustment. The email contained this paragraph -

WANT TO GO BACK TO ULTIMATE CLASSIC* WITH MORE UPLOAD SPEEDS?
No problem, but by Sunday, June 20, 2021, you’ll need to get an updated modem and call us at 855-602-6737.To update your modem, you can either:

  1. Update your own device to any Cox-compatible DOCSIS 3.1 internet modem listed here; or
  2. Upgrade to a Cox Panoramic Wifi Gateway—at no additional monthly cost for 12 months—for access to:
    • Automatic software updates.
    • An option to swap for our latest equipment every three years.
    • 24/7, real-time security and activity alerts against online threats.
    • Your plan’s top speeds.

*Note that this is a retired plan, therefore any future changes to your services after the date above could require a change to your internet plan.