Forum Discussion

DianeO's avatar
DianeO
New Contributor
4 years ago

High Lantecy

Hello,

We have been having problems with high latency and I am wondering if anyone can help me out. I can show traceroutes or anything that you guys might want to see.

3 Replies

  • Zurq's avatar
    Zurq
    Contributor II

    I am  getting packetloss, and high ping spikes, too. I have been in contact with them via email for a while and have not gotten close to any fix, switched modems, routers, ethernet cables, splitters. You name it, I have done it. Had over a dozen techs and linemens to tell me there is no issue. Kinda sad, from my experience, you are just going to have to keep contacting them, and we might just have to accept that this will be our experience with cox, till they acknowledge this is a real issue.

    • DianeO's avatar
      DianeO
      New Contributor

      Have had the same experience, finally got them to change the outside line after the fifth visit, whcih fixed packet loss but still high lantency. They still arent coming into homes so may have to wait until them. Dealing with cox is the worst

      • Zurq's avatar
        Zurq
        Contributor II

        the most they have changed for me is my modem, and moca filter.