Problem: Constant packet loss (tested via pingplotter) and high ping jitter to different sites and game servers with nobody else on the network. Packet loss is guaranteed when testing for 10+ minutes. It is a large enough issue to disrupt online work, VoIP and gaming sessions. Has been happening as long as I've been living here (~1.5 years).
Modem: Netgear CM700
Attempted Tests: 4 different modems, new coax cables, new ethernet cables, different PC, direct connection to modem, no splitters. At least 5 Cox field techs have checked for ingress and says everything looks fine on my end.
Pingplotter: https://share.pingplotter.com/jApK2DyG3PR
| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
801000000 Hz |
| Connectivity State |
OK |
| Boot State |
OK |
| Security |
Enabled |
| IP Provisioning Mode |
Honor MDD |
|
|
|
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
4 |
801000000 Hz |
-0.6 dBmV |
39.4 dB |
0 |
0 |
| 2 |
Locked |
QAM256 |
1 |
783000000 Hz |
-0.6 dBmV |
39.4 dB |
105 |
1 |
| 3 |
Locked |
QAM256 |
2 |
789000000 Hz |
-0.5 dBmV |
39.4 dB |
4317 |
16445 |
| 4 |
Locked |
QAM256 |
3 |
795000000 Hz |
-0.6 dBmV |
39.4 dB |
6568 |
28810 |
| 5 |
Locked |
QAM256 |
5 |
807000000 Hz |
-0.7 dBmV |
39.4 dB |
0 |
0 |
| 6 |
Locked |
QAM256 |
6 |
813000000 Hz |
-0.8 dBmV |
39.3 dB |
0 |
0 |
| 7 |
Locked |
QAM256 |
7 |
819000000 Hz |
-0.8 dBmV |
39.4 dB |
0 |
0 |
| 8 |
Locked |
QAM256 |
8 |
825000000 Hz |
-1.2 dBmV |
39.2 dB |
0 |
0 |
| 9 |
Locked |
QAM256 |
17 |
879000000 Hz |
-1.7 dBmV |
39.1 dB |
0 |
0 |
| 10 |
Locked |
QAM256 |
18 |
885000000 Hz |
-1.8 dBmV |
39.1 dB |
0 |
0 |
| 11 |
Locked |
QAM256 |
19 |
891000000 Hz |
-2 dBmV |
39 dB |
0 |
0 |
| 12 |
Locked |
QAM256 |
20 |
897000000 Hz |
-2.2 dBmV |
38.9 dB |
0 |
0 |
| 13 |
Locked |
QAM256 |
21 |
903000000 Hz |
-2 dBmV |
39 dB |
0 |
0 |
| 14 |
Locked |
QAM256 |
22 |
909000000 Hz |
-2 dBmV |
38.9 dB |
0 |
0 |
| 15 |
Locked |
QAM256 |
23 |
915000000 Hz |
-2 dBmV |
38.9 dB |
0 |
0 |
| 16 |
Locked |
QAM256 |
24 |
921000000 Hz |
-1.8 dBmV |
39 dB |
0 |
0 |
|
|
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
16900000 Hz |
45.6 dBmV |
| 2 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
36300000 Hz |
45.6 dBmV |
| 3 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
29900000 Hz |
47.7 dBmV |
| 4 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
23500000 Hz |
47.7 dBmV |
|
