High data usage
In early December I ditched DirecTV and decided to stream live TV (PlayStation Vue through Roku) using Cox's Preferred 100 data plan, mainly in order to reduce the $160/month I was paying for DirecTV...
Forum Discussion
I am having the same issue, I don't believe I could have used 1TB last month, just doesn't make sense.
COX support told me they can't tell me what was taking up all that bandwidth because, apparently, the government doesn't let them? COX support also basically told me there is no solution, no way to track, etc. I am very concerned because this month is looking similar, and they're charging me extra due to this.
I don't understand how a company can charge us for something that they can't prove that we used. I've been dealing with this for 4 weeks and it has cost me a lot of time as well as money to replace my modem and router. For some reason, adding another computer on my wifi seems to have reduced my data usage???? I wish you luck getting this straightened out. Please post if you find out what's happening.
- Hi Parrothead, here is a link with some additional information regarding data usage, www.cox.com/.../how-online-activities-impact-data-usage.html. As Chris previously stated, viruses and malware can increase your usage without your knowledge. Cox offers free virus protection, the Cox Security Suite. Streaming video typically accounts for the highest data usage. We would recommend checking the settings of what is being streamed. For instance, switching from 4K to HD or HD to standard definition. -Kevin M. Cox Support Forum Moderator
I don't stream ANYTHING ever and I've had both Cox and Microsoft do remote access to my computer, neither could find anything working in the background and no viruses or malware can be detected. I even installed malwarebytes to scan every day and there is nothing. For now, it doesn't look like I'm going to exceed my usage this billing period so I need to take a rest from the stress.
