High correctables and frequent packet loss
High I am experiencing frequent packet loss on my connection and modem shows a high number of correctables Support just keeps telling me its my wifi when it clearly is not. I now have my modem connec...
Forum Discussion
HI LinenPath,
That's no fun. We want to test the actual service without the distraction of the router. Please take a moment to share the results of the traceroute when bypassing the router, leaving it powered off and having restarted the modem. We can then determine next best steps.
Erica
Cox Support Forums Moderator
That's no fun. We want to test the actual service without the distraction of the router. Please take a moment to share the results of the traceroute when bypassing the router, leaving it powered off and having restarted the modem. We can then determine next best steps.
Erica
Cox Support Forums Moderator
Hi EricaW,
Thanks for the reply, I have hardwired my computer into the modem. After ~30min of uptime here are my modem stats
My packet loss is not that high at the moment. But it will most likely get worse as the day goes on.
traceroute to google.com (172.217.6.206), 64 hops max, 52 byte packets
1 10.4.176.1 (10.4.176.1) 13.053 ms 29.176 ms 8.591 ms
2 100.120.244.32 (100.120.244.32) 10.211 ms 26.146 ms 6.988 ms
3 100.120.244.174 (100.120.244.174) 22.733 ms 10.244 ms 12.791 ms
4 nyrkbprj01-ae3.0.rd.ny.cox.net (68.1.5.157) 22.264 ms 18.050 ms
dllsdsrc01-gex03010999.rd.dl.cox.net (68.1.1.73) 18.076 ms
5 68.105.31.78 (68.105.31.78) 14.918 ms
ip70-167-150-230.at.at.cox.net (70.167.150.230) 17.370 ms
ip70-167-150-241.at.at.cox.net (70.167.150.241) 18.314 ms
6 * * *
7 lga25s54-in-f206.1e100.net (172.217.6.206) 90.301 ms
142.250.46.192 (142.250.46.192) 272.131 ms
172.253.69.208 (172.253.69.208) 80.694 ms
And here is ping to the first hop
--- 10.4.176.1 ping statistics ---
50 packets transmitted, 49 packets received, 2.0% packet loss
round-trip min/avg/max/stddev = 6.715/28.031/140.513/25.723 ms
- Hi LinenPath. If you are experiencing packet loss during the day, we may need to schedule a service call. To do this, please send an email to cox.help@ and include this link along with your complete address and name on the account. - Lisa H, Cox Support Forums Moderator
Thanks LisaH, I have sent those details along via email
Here is another ping with packet loss getting worse through the day
--- 10.4.176.1 ping statistics ---
50 packets transmitted, 48 packets received, 4.0% packet loss
round-trip min/avg/max/stddev = 10.163/49.858/170.730/42.072 ms
And has expected, around noon during the week the packet loss peaks
--- 10.4.176.1 ping statistics ---
50 packets transmitted, 32 packets received, 36.0% packet loss
round-trip min/avg/max/stddev = 16.754/123.413/321.238/93.762 ms
I just restarted my modem to see if that would make a difference. Here is a ping output ~5 min after a restart hardwired straight to the modem
--- 10.4.176.1 ping statistics ---
50 packets transmitted, 45 packets received, 10.0% packet loss
round-trip min/avg/max/stddev = 9.840/78.952/329.509/65.529 ms
traceroute to google.com (172.217.3.110), 64 hops max, 52 byte packets
1 10.4.176.1 (10.4.176.1) 55.359 ms 18.125 ms 8.394 ms
2 100.120.244.34 (100.120.244.34) 49.079 ms 11.678 ms 9.353 ms
3 100.120.244.176 (100.120.244.176) 39.108 ms 71.184 ms 31.613 ms
4 nyrkbprj01-ae3.0.rd.ny.cox.net (68.1.5.157) 43.097 ms 20.900 ms 39.210 ms
5 nyrkbbrj01-pos000102.r2.ny.cox.net (68.105.31.73) 34.005 ms 16.029 ms 37.293 ms
6 * * *
7 108.170.248.1 (108.170.248.1) 23.812 ms
209.85.253.189 (209.85.253.189) 16.288 ms
172.253.70.4 (172.253.70.4) 23.814 ms
8 108.170.248.84 (108.170.248.84) 17.532 ms 59.384 ms
lga34s18-in-f14.1e100.net (172.217.3.110) 30.225 ms
also modem status (high corrected for short uptime)
