That is a very good question. When it comes to placing the Panoramic modem into bridge mode, that assistance is outside our scope of support. I'd like to help. We have a team that can work with this type of assistance. It is a subscription-based service call Cox Complete Care. This team specializes in networking, virus scanning and removal, your personal network items, service appointment coverage, and more. I have included a link with all the details for your research. There is a 3-month subscription requirement. I'm not trying to sell you this service. Just giving you all of the options available to you.