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Yezelel's avatar
Yezelel
New Contributor
4 years ago

Half-Speed Service Since Jan

I started noticing my system was lagging a few months ago but assumed it was a new firewall I was using. I finally got annoyed enough to turn off Glasswire and it wasn't the firewall slowing things down. Looking into it I see my download speed dropped to half January 1st. Did something happen on the 1st to cause this? I am in El Cajon Calif. I'm paying for 300 down and 30 up (Ultimate Internet, 99.99 a mo), tho the Cox Speedtest says I gave Gigablast, 1000 down and 35 up.

https://www.speedtest.net/results?sh=e02d85969c5e66a9bb9f09477cadb63

https://gyazo.com/a72dd51259ce15d570f42fda4669d45f

Thanks in advance for any help!

9 Replies

  • Hi Yezelel. Do you have a way to hardwire a computer to the modem and run a speed test? - Lisa, Cox Support Forums Moderator
  • Yezelel's avatar
    Yezelel
    New Contributor

    Hi Lisa, thanks for the reply, do you mean hardwired via ethernet? the computer I'm on is connected to the modem/router with LAN cable, it isn't connected via wi-fi.

    • Zurq's avatar
      Zurq
      Contributor II

      What she means, is that take your ethernet cable that is giving your pc internet, and plug the end that normally goes into router, into your modem, you would have to removed the ethernet that gives your router internet (usually yellow wire), after you have that setup, you have to reset modem, so the modem can detect the new connection, so you wont have internet, but only on your pc. Run the speed test and see if it is any different.

      • Yezelel's avatar
        Yezelel
        New Contributor

        Hi Zurq, thanks, the router and the modem are in the same unit, not 2 separate devices.