HACKED
My email has been hacked. Someone changed my password and set up forwarding to send my email to them ongoing. The support agent was able remove the forwarding and reset my password,but I am now una...
Forum Discussion
I was making changes to my account today. Which necessitated an email address, it was pre-populated with the email address listed for the account. It would not allow the changes to proceed with the account email.
I contacted support. They instructed me to use a different email address. I pointed out that only an email address listed in the account should be used to send account information to.
They said to do it anyways.
My cox email is not accessible. Do not use it, so it does not affect me at all.
But my experience with support and the problems with the website. Seems to lead me to think that they are in trouble. They are sending private account information to unverified email address's, not listed in the account.
While their own systems disallows the use of emails verified and attached to the account. Changes hours later still not taking affect, usually within the hour.
Looks like the Cox Infrastructure is experiencing a takeover. They have probably been infiltrated and do not know how to stop them.
Doubt it will get resolved in a timely manner. Get a different answer from the half a dozen Cox employees I have spoke to today. My internet speed is a 10th of what I am paying for, and they cannot seem to figure it out. New system is rolling out, they are in over their heads.
Don't hold your breath.
@SinOjos
What sort of changes were you trying to attempt and were you getting any kind of error message when trying to make these changes?
-Chris
What sort of changes were you trying to attempt and were you getting any kind of error message when trying to make these changes?
-Chris
Seriously, did you even read the first & second paragraph. Sounds like you work for Cox.
Does not matter what changes are being made. The system bans the use of email address's already in the system account. Security wise it should only send private account information to confirmed email address's listed in the account.
Being told to by support and actually sending private account information to an email address NOT listed on the account. Is a serous privacy security issue.
What part did you not understand. Cox is clearly in over their heads.
