Forum Discussion
Becky
5 years agoModerator
Hi Jfobrien34, several of your modem metrics are outside of our preferred specifications. Unscrew the coax cable from the back of the modem and then reconnect it, making sure the coax is secured to the modem finger-tight. Are there any splitters or extra connectors on the coax cable to the modem? If so, remove them and connect the modem directly to the coax cable outlet. After re-seating the coax to the modem or removing splitters, be sure to unplug the power cord for 30 seconds and then plug it back in. If there are no splitters or extra coax connectors, and re-seating the coax doesn't decrease the number of times your internet connection drops during the day, I suggest a service call so an on-site technician can resolve this for you. Email my team at cox.help@cox.com and we can schedule an appointment at a time that works for you. -Becky, Cox Support Forums Moderator
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