Forum Discussion

mightyfee's avatar
mightyfee
New Contributor
5 years ago

Give me a good reason for staying with Cox

We switched to Verizon a while  back because it is much cheaper for the same service AND I don't need to add a land line, which we never, ever use. Then I learned about the way Verizon treats their e...
  • JonathanJ's avatar
    JonathanJ
    5 years ago
    @Mightyfee

    The modem signal levels are not up to spec please unplug the power cord for 2 minutes and check all coax ends and make sure there hand tight. Once connected back we can check the levels

    again. If you're looking to remove your landline service and

    lower the bill you will need to call 1-888-438-6673 Monday - Friday, 8 am - 8 pm and Saturday - Sunday, 9 am - 6 pm.


    Jonathan J
    Cox Moderator


Eduard_Villarea's avatar
Eduard_Villarea
New Contributor

I called up Cox, yesterday to schedule my service cancelled on the 9th of March.  I went home after work and found out that my services were all cut off.  I had a feeling that agent I talked to would do something like this.  He seemed annoyed with all my questions.  Anyway, I have another house in Boulder Ranch that's set up the way my Elessar house is.  I also have Cox in my office, with IP Centrix.  My Boulder house Cox cable, Internet, Homelife contract will be up next month, and for sure I will be cancelling Cox by then.  Customer service has been so bad.  I will also switch to Centurylink or Verizon in my office.

Eduard Villareal
KevinM2's avatar
KevinM2
Former Moderator
5 years ago
@Eduard, it would be disheartening to see you leave our company, and we sincerely apologize for having made you upset or frustrated. For additional support, please feel free to reach out to us on Twitter at @CoxHelp, Facebook, or at cox.help@cox.com. We're here to help you in any way we can. -Kevin