Gigabummer - Speeds not as adverstised
We have an Arris Surfboard SBG8300 Modem Router Combo. We were getting 900 download and 36 upload for the first two weeks using a LAN connection. The Coax goes right from the side of the house stra...
Forum Discussion
Hi Cstclair, I am sorry to hear that you are experiencing any issues with internet services. For area information please download/install the Cox app. We can help troubleshoot internet connection and speed issues. Please email us at cox/help@cox.com, or use a social media account such as Twitter @coxhelp, or Facebook. Our Social Media Team is available 24/7 to assist.
Thank you,
Mike J.
Cox Support Forums Moderator
Thank you,
Mike J.
Cox Support Forums Moderator
I'm assuming this comes from company policy, but redirecting these messages to DM or email lacks transparency and conceals useful discussion the rest of the Cox community might want benefit from.
There's been a number of capacity complaints filed in the last week... does Cox have any reason to believe there might be intermittent line capacity issues affecting some regions? And if yes, why is the status banner not being updated to reflect that issue?
