Hi Dee richardson. Wireless connectivity is limited by the network you are connected to as well as other factors that interfere with wifi connectivity. Also, the devices that you are using are limited as to their wifi capability as well. Check out
www.cox.com/.../learn-about-wifi-speed-capabilities-by-device.html. If you wish to get further assistance, please send email to cox.help@cox.com with your complete address, name on the account and this link and we will be glad to help determine what is going on. Thanks, Lisa - Cox Support Forums Moderator