That's total BS and a marketing ploy to get you to spend more money. I have my own cable modem and router and I've never heard of a special account. Now I have heard of a roommate account, where you can have more that 1 service in a residence. Perhaps that's what they were referring to. But you can use any approved modem for your service tier based on Cox's own website. I have gigablast service myself. I know of a firmware certifier for Cox and he's quite knowledgeable. He tests cable modems mostly but some combination modem/routers too. Don't be fooled by some knucklehead in customer support that doesn't know what they are talking about. Request to speak to a level-2 supervisor immediately, and tell the initial rep that they can't help you at all. You've been through this before. All the initial support contact does is try to upsell you and get you to use their equipment for a monthly rental fee. It's more money for them. Hell, you should know just how expensive it is just to have internet service. More and more people are going to internet only, so Cox will jack up the price on that standalone service to maximize profits. It's all about $$$ with a large corporation. Let's see if someone from customer service or an admin on the forums reads this and puts you in contact with the appropriate level of tech support, without charging extra money.
